Refund & Return Policy

If something isn't right, we'll make it right. You have 30 days from delivery to request a return.

Return Window

You may return eligible items within 30 days of delivery. To be eligible, an item must be unused, in its original condition, and free of stains, odors or damage.

How to Start a Return

Email info@bowdoir.com with your order number and the reason for return. We'll reply with return instructions and the address to send to. Please do not send items back before receiving confirmation.

Refunds

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional billing cycle to appear.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived faulty or incorrect, in which case we cover it. Original shipping charges are non-refundable.
Return address: Flat C2, 6/F, Hang Fung Ind Bldg Phase II, 2G Hok Yuen Street, Hunghom, Kowloon, Hong Kong.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We'll arrange a free replacement or full refund — no need to return the item first in most cases.

Non-Returnable Items

Used or washed items, gift cards, and final-sale/clearance items are not eligible for return.

Cancellations

Need to cancel? Email us within 12 hours of ordering and we'll cancel before dispatch where possible. Once an order has shipped it follows the standard return process.

Company Information